Frequently asked questions

Sending your device

How do I send my phone?

Once you have placed your order online, we will send you an email with instructions on how to send your phone to us, along with a printable postage label. If you are unable to print your label, please select the option for us to send it to you.

Do I pay for postage when sending my phone?

We offer a freepost service which allows you to post your phone to us free of charge up to an insured value of £150. If you wish to arrange your own courier, this will be at your expense and we cannot take responsibility for non delivery of phones.

Do I need to send the sim card with my phone?

No. Please ensure that your SIM card is removed before sending it to us.

We accept no liability for any charges incurred as a result of any phone being sent in with it’s SIM card. You shall be responsible for such charges.

How do I package the phone when posting it?

To send the phone back to us, please make sure that the battery is inside the phone and the phone is switched off. To ensure the phone is protected and secure, please pack in a box (original manufacturers box is ideal). Make sure the box is closed securely and attach the postage label.

Please see packaging instructions for further details.

I've placed an order online but haven't received my label?

Once your online order is placed, the label should be emailed to you immediately. Please check your spam/junk folder.

If you have requested for us to send the label to you, it should be received within 48 hours. If you have not received it after 5 days, it may have been lost in the post. Please check your details to ensure they are correct and contact us to arrange for it to be resent.

Do I need to send the charger and accessories?

If you have agreed to send us a new phone, it will need to be sent to us with the original box and accessories. For working and faulty phones, we just need the handset with it’s battery.

Do I need to send the memory card with my phone?

No. Please make sure that any external storage is removed from the device before sending to us.

I sent my phone, has it arrived?

As soon as your phone arrives, we will send an email. Alternatively, you can check the tracking details to see exactly what stage of the journey it is at.

I sent my phone but my order is now expiring?

Please post your device as soon as you have the label. If your device reaches us after our quote expires, due to market conditions we may have to reduce our quote to the current published price.

Selling your device

Do you buy broken phones?

Yes, we buy new, working and faulty phones. Please check the description to see which category your phone falls into. If it is broken, please select the faulty option to display the correct value.

How do I find out how much my phone is worth?

Type the model of your device into our search bar or select from the drop down list on buyback homepage and press the search button. If more than one variation of that model appears, select the correct one from the options. Once your model has been found you will be able to select the condition and find out what your phone is worth.

How do I find out what model my phone is?

If you are unsure of what model you have, it can sometimes be a little tricky to figure out. On most mobile phones, the model number is printed on the back. You can also try to match your phone looks like to our image library. If you are still unsure, please contact us and we will try to help.

Do you accept blacklisted phones?

All phones received by Meelie Mobile are checked against a crime protection database to ensure that they are not barred or registered stolen. We do not accept stolen phones and are legally obliged to keep it, withhold payment and inform the police.

How does it work?

Please visit our ‘How it works?’ page for more details.

What handsets can I sell?

Meelie Mobile accepts a range of handsets that we update regularly according to aftermarket demand. We will accept devices even if they are broken and break the condition down into three easy to understand categories: New, Working and Faulty.

Is there a limit to how many phones I can sell?

Nope! Send as many as you like and as often as you would like. In fact we would like it if you could keep selling your phones to us.

Do you accept fake/counterfeit phones?

Meelie Mobile does not accept any non-genuine products as they are illegally produced and may prove dangerous to use.

What is an IMEI number?

The IMEI is your phones identification tag. It is a unique 15 digital serial number which is given to each and every phone when it is manufactured. You will usually find it printed on the back of your phone or in your phone settings.

Alternatively, you can ask your phone to display it on your screen by going to your dialling keypad and typing in: *#06#

After a second a barcode with a 15 digit number should be displayed.

Payment

what are the payment options?

Mobile Mobile offers three different payment methods - Bank Transfer, PayPal or Cheque.

I received an email to say that i had been paid but haven't received it?

If your payment has been made via Bank Transfer or PayPal please allow 24 hours for payment to show.

If you received payment by Cheque, we post all payments out via 1st Class post. If you have not received your payment after 5 days, it may have been lost in the post. Please contact our customer support team and we will reissue the payment.

I have lost my cheque, can you send me another one?

Of course. Once you have notified us that the cheque has been lost we will cancel it and reissue you with a new cheque. We will deduct the cancellation fee in the new cheque.

When do i get paid?

Once we have received and checked your phone we promise to make payment within 1 day. Once payment has been made, we will send you an email to confirm it has been sent.

How can i cash my cheque?

You can deposit your cheque into any UK bank that you are an account holder with. It normally takes around 3-5 working days to clear.